For any questions, concerns, or assistance with your Michigan Lottery account or gaming experience, we're here to help.
Our customer support team is available 24/7 to assist you through various channels. For immediate assistance, please use our live chat feature on our website or mobile app during operational hours. If you prefer email communication, please send your inquiries. Our dedicated team will respond as soon as possible.
We offer live chat support through the Michigan Lottery's official website and mobile application for instant assistance with any questions or issues. Please note that our live chat feature is only available during operational hours. For a more detailed look at our live chat availability, please refer to our FAQ section in the help centre on our website.
If you prefer to contact us by email, please use the official customer support email address provided on the platform. Our support team is available 24/7 and will respond as soon as possible during operational hours.
For comprehensive assistance with a wide range of topics related to your account and gaming experience, please visit our dedicated help centre on the Michigan Lottery's official website. This resource offers detailed information about various aspects of our platform and service, along with frequently asked questions (FAQs) that you may find helpful.
For support regarding account verification, issues related to your identity or age checks, please visit the dedicated help centre on the Michigan Lottery's official website for a comprehensive guide and FAQs. If you're unable to resolve an issue through our resources, feel free to reach out to us via email or use our live chat feature.
The Michigan Lottery is committed to providing safe and responsible gaming practices. For information on managing your playtime, deposit limits, self-exclusion policies, and further advice, please refer to the dedicated resources within our help centre.
For technical issues such as connectivity problems or account access difficulties, we recommend consulting our comprehensive support article available in our online help section first for solutions to common technical problems. If your issue persists, you can reach out and our team will do their best to assist.
If your concern requires escalation or is not resolved through our initial support channels, we encourage you to follow the guidance in our help centre on the process for escalated complaints. A member of our senior support team will review your case carefully and provide a solution as quickly as possible.
To ensure prompt assistance with all inquiries, please choose the most suitable contact method based on the nature of your question or issue:
Our team is committed to providing you with the best support possible while following all guidelines for communication. We appreciate your understanding in this matter and are happy to serve you through our available channels.
You can reach out to us via:
Please note that we are unable to provide any information about a player's personal gaming habits or account history over the phone. We respect our customers' privacy and follow all state regulations.
At this time, multilingual assistance is not explicitly mentioned in source material but it can be beneficial for language compatibility with certain groups of players such as French-Canadian users that have been indicated by certain sections being available in the mobile app FAQ.